Deletion of files or folders by mistake

A user has deleted files or foldesr by mistake, what should I do ?

As an administrator, you can track the deleted elements and restore them.

Firts, go to your platform :

Consult historical from events

• In platform management, go to EVENTS tab then click on 
• Select filters such as "keyword" and specify word from the name of the file you are looking for
• Type the word in the box "contains" 
• Add another filter, here "ACTION"  and choose DELETION. 
• Click on

➔ The list of deleted documents containing keywords will display. Spot or sort list by user.

You can also get more precise results by adding a filter by user, for this you need to add the filter "USER", specify it and pick user who deleted file.

Notes

• For a faster search, please use "DATE" filter first and "KEYWORD" in last position.
• The more filters you add, the more precise search will be.
• Filter "keyword" is not case-sensitive.

Access trashes

• In order to access trashes, click on "My Trash" from the up left menu.
• From the up right section, click on  to access trashes from any user.
• Spot wanted user and add it by  then click on  : User trash will display.
• Spot the element you are looking for and click on

➔ Element will be restored in its original location.

Notes

• You can also access the trashes from System tab in Platform management menu They're right in the middle of screen and they're sorted by size (biggest are on top of the list) .
• Search bar is not case-sensitive.
• You can restore many documents in the same action.  You can use CTRL on your keyboard to select manually more than one file. You can also use CTRL+A to select all, or combine CTRL+SHIFT to select lists.
• If a file has versions, then versions will also be sent to trash in case of deletion. When restoring a file, you can restore versions too, and files will be restored with their versions as they were originally.
• To delete permanently, you can use CTRL+SUPPR on your keyboard, as in Windows.